Your privacy choices

Your Privacy Choices

1. Payinnov Privacy Policy

1.1.

Payinnov Labs SAS, its affiliates, and subsidiaries (hereinafter collectively referred to as “PAYINNOV,” “we,” “our,” “us”) are committed to protecting the privacy of our customers and users (“you,” “your”). You may provide us with information about yourself by filling out forms on our website (the “Website”) or by corresponding with us by mail, phone, email, or otherwise. This privacy policy (the “Privacy Policy”) outlines our practices regarding the collection and sharing of personal data and aims to inform you about how we collect, use, and share any personal data you choose to provide to us.

1.2.

If you are one of our current clients, additional details on how we use your personal data are included in the client contract we have entered into with you. Other notices highlighting specific uses of your personal data, as well as your ability to consent or withdraw your consent regarding certain uses, may also be provided when we collect personal data from you.

1.3.

The Website may contain links to third-party websites (for example, for event registrations organized by third parties). If you follow a link to such websites, please note that they have their own privacy policies, and we assume no responsibility for their policies or handling of your personal data. Please review these policies before providing any personal data to such third-party websites.

1.4.

This Privacy Policy is intended to explain our privacy practices and addresses the following topics:

(a) Personal data we may collect about you;
(b) Possible uses of your personal data;
(c) Protection of your personal data;
(d) How to contact us and your rights to prevent marketing communications and access or update your personal data;
(e) Our Cookie Policy;
(f) How we modify this Privacy Policy and the Cookie Policy.

2. Information We May Collect About You

2.1.

We will collect and process all or part of the following personal data about you:

Information you provide us: Personal data you provide when filling out a form on our Website, including but not limited to your name, email address, phone number, country, and company (and/or professional sector). You may also provide us with your contact details, address, and banking information to enable us to execute a contract with you and process payments related to the products or services you provide us.
Correspondence and other communications: If you contact us by phone, mail, or email, we will keep a record of that communication.
Survey and feedback information: We may ask you to participate in surveys or provide feedback to improve our product and service offerings. We will collect the information provided in response to such surveys/feedback requests.
Website usage and communication data: Detailed information about your visits to our Website, including information collected through cookies and other tracking technologies such as IP address, domain name, browser version, operating system, browser language, access time, traffic data, web logs, site movements, referring site addresses, and other communication data.
Third-party data sources: We may receive information about you from other sources, such as our affiliates, business partners, credit reference agencies, search engines, or government entities, as part of due diligence processes.

3. Uses of Your Personal Data

3.1.

This section outlines the purposes for which we use the personal data we collect and store, and, in compliance with European Union law, specifies the legal grounds that justify such processing.

3.2.

These “legal grounds” are defined in EU data protection law, which allows companies to process personal data only when based on specific legal justifications (a full explanation of each legal basis is available in Appendix A).

3.3.

In addition to the disclosures identified above, we may share personal data for the purposes outlined in this notice with service providers, contractors, agents, advisors (e.g., legal, financial, or commercial consultants), and affiliates of Payinnov performing services on our behalf.

(a) To communicate effectively with you and conduct our business

To respond to contact requests, event registrations, business inquiries, service requests, and job applications
Legal basis: Contract execution, legitimate interest

(b) To provide access to restricted areas of the Website

Legal basis: Contract execution

We may send emails, alerts, offers, and event invitations, provided you have opted in.
You may unsubscribe at any time.
Legal basis: Consent, legitimate interest

(d) For research and development purposes

To analyze customer behavior and improve our services
Legal basis: Legitimate interest

(e) To personalize your experience on our Website

Legal basis: Consent, legitimate interest

(f) To monitor certain activities and prevent fraud

Legal basis: Legal obligations, legitimate interest

(g) To notify you of service changes

Legal basis: Legitimate interest

(h) To ensure Website relevance and performance

Legal basis: Legitimate interest

(i) For business restructuring or transactions

Legal basis: Legitimate interest

(j) For legal or regulatory compliance

Legal basis: Legal obligations, legitimate interest

4. Data Transfers, Storage, and Security

4.1. Data Sharing

Your data may be shared within Payinnov, including with sales, marketing, or customer support teams.
We may share your data with external service providers (e.g., event organizers or IT service providers).

4.2. Internet Security

While we implement security measures, we cannot guarantee full protection against unauthorized access.

4.3. International Data Transfers

Some data may be processed outside the EEA, with legal safeguards in place.

4.4. Data Retention

We retain personal data for as long as necessary for legal or business reasons.

5. Your Rights & Contact Information

5.1. Opting Out of Marketing

You can opt out of marketing communications at any time.

5.2. Updating Your Information

Please notify us of any changes to your personal data.

5.3. Your Rights Under GDPR

You may have the right to:

(a) Request details on how your data is used
(b) Obtain a copy of your personal data
(c) Correct inaccurate information
(d) Request deletion of unnecessary data
(e) Withdraw consent for marketing
(f) Object to data processing for legitimate interests
(g) Restrict data processing in certain cases

5.4. Contact Us

📧 Email: contact@payinnov.com

6. Cookie Policy

For details on how we use cookies, refer to our Cookie Policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy, reflecting changes on our Website or legal requirements.
The last update was made on February 2, 2025.